Frequently asked questions
Track your order
If you have placed an order with us youcan track your package after 2 business days trough Track and trace. So you know exactly when your order arrives.
What is the shipping time?
Processing Time: Orders are processed within 1-3 business days, Monday through Friday.
Shipping time: 7-10 business days Monday through Friday.
Weekend Orders: Orders placed over the weekend will be processed the next business day.
Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
What are the shipping cost?
For Canada, there are no shipping costs, we cover these costs.
This allows us to guarantee you competitive prices!
I am missing some products in my order, how is this possible?
Because we work with several suppliers, products may be shipped separately.
If products are missing, you will usually recieve them after 2-3 days.
Can I track my order?
You certainly can! We send all orders with a Track & Trace code. You can check your order via the Track Your Order page on our website.
Once your order is shipped you will alsi receive the Track & Trace link via email.
Note: It can sometimes take a while for the Track & Trace status to be available.
I am not home during delivey, what now?
If your package cannot be delivered, it will be kept with the parcel delivery company for 7 days.
You will receive a notification of this, along with the pickup location. You must pick up the package within 7 days to prevent it from being returned to distributor center.
Wrong address
It is the costumer responsibility to ensure that the shipping address provide is correct. We do our best to process orders as quickly as possible.
Package not received
We are not responsible for lost or stolen packages.
If the Track & Trace code indicates that the package has been delivered to your address, but you have not received your order, please contact us emmediately.
Local delivery services will initiate an investigation wihtin 10 days of the indicated delivery date; we will keep you informed.
Company Information
Website Name: Torontomode
Company Name: Modefashion Limited
Address: Yiu Wah Street 21, Room 01, 26th Floor, Hongkong, Hong Kong Island, 999077, Hongkong
E-Mail: support@torontomode.com
Contact Form: here
Phone: +1 82548557622
Company Number: 77165299
Customer Service Opening Hours:
Monday to Friday from 9:00 to 17:00
Saturday and Sunday from 11:00 to 15:00
We strive to respond within one day.